Case Studies

Junior Masterchef: The brilliance behind the Channel 10 & Coles strategy

Junior MasterChef Australia image

Those who know me well know that I’m serious about my food. Being Malaysian, food is core to my culture and identity – many gatherings (both family and social) occur around a dining table packed with a wide variety of food. “Makan makan” is what we say, meaning “Eat! Eat!”

Having said this, writing about Junior Masterchef seems like a natural fit. However, I wish not to focus on the food nor the amazing talent of these inspirational kids, but the brilliance of the strategy behind the partnership between Channel 10 and Coles Supermarkets. As a budding online/digital strategist, I find myself thrilled by what’s been plated before me.

The beauty of airing Junior Masterchef is the execution a smartly thought out retention and attraction strategy for Channel 10. If we think about Channel 10, its core audience is 18-49 year olds. Junior Masterchef, from a retention angle, preserves and deepens this existing audience loyalty to the Masterchef brand and thus, to the Channel 10 Network.

From an attraction angle, however, I think Channel 10 has been able to widen its target audience and attract a new market segment – kids between the ages of 8-13. Kids can relate to Junior Masterchef because the content and contestants are contextually relevant to them. According to a 2010 study commissioned for Marketing Week (UK), 91% of children between the age of six and 10 believe a product is cool because their best friend does. Tactically, this means that Channel 10 has been able to effortlessly attract more eyeballs from this new market segment, meaning more targeted advertisements, meaning more revenue for Channel 10.

The true beauty, however, is the strategic implications of Junior Masterchef on viewership and Channel 10's retention and attraction lifecycle. Channel 10 has placed its brand to be front of mind in the youth market (and potentially front of mind when they age). How? Junior Masterchef caters for kids now, but Masterchef will also cater for them when they are older. Channel 10 knows it has this new audience; it doesn't need to create this audience. Therefore, all it has to do now is funnel the relevant products (television shows) at the appropriate times (the different age brackets as the kids mature) to ensure audience retention . Basically it's a really effective cross-sell, that also attracts more eyeballs and significantly deepens brand loyalty.

But Channel 10 isn’t the only one laughing its way to the bank. By partnering with Channel 10 on the Junior Masterchef series, Coles Supermarkets has been able to strengthen kids as serious consumer audience. This in turn has one significant impact: it has changed the nature of the average basket composition.

Junior Masterchef educates kids on new types of food as well as kitchen utensils and new cooking gadgets, effectively shifting a kids mindset into thinking more about higher valued goods. A $3.00 packet of M&Ms is still cool, but a chocolate mousse with espresso brulee and orange mint salad (just look at all of the ingredients that need to be purchased) is way cooler. Coles has successfully transformed the mindset of kids from lower valued goods to higher valued goods, and in turn, transformed the average basket composition into larger-sized, higher valued baskets. After all, kids don't pay the bill (and can always leverage public tantrums if they don't have it their way). Don't believe me? "Globally, the 'tween' market of children aged between six and 13 spends an estimated $328 billion of their own money and influence another $2 trillion of parental spend each year" (Browne, 2010). And Coles has even catered for the stricter parents who won't give into the decadent ways of their children. That's with Curtis Stone and his $10 deal. So if kids can't have the chocolate mousse with espresso brulee and orange mint salad, they can have the $10 cherry cheesecake with golden crust. On a relative scale, its much cheaper - and $10 isn't too high an expense to incur. As such, it ensures that kids at least contribute $10 to the average basket size. It’s absolutely brilliant!

It will be interesting to see Coles' next piece in its strategy to capitalise on its traction with the youth market. If it were me, I'd consider having a Curtis Stone equivalent only within the youth market. Kids at that age are so impressionable. What's better than having an equal, like-minded kid talk (and sell) directly to another kid?

As Kaye Mehta, founding member of the Coalition on Food Advertising to Children, once said:

The process of...marketing and children promoting products to other children, it's clever but it's insidious

Junior Masterchef, and the partnership between Channel 10 and Cole Supermarket, is a huge milestone for the food and hospitality industry in Australia and I'm excited by what's to come in the future.

Let me know what you think and drop me a comment below.

What we wish for...

What We Wish For Logo

I recently caught up with a friend who was helping her soon-to-be-married sister organise the gift registry. It was a nightmare...well, at least, much more than what I'd have ever anticipated. The fundamental problem was that no bricks-and-mortar store, which offered gift registry services, stocked all the products the soon-to-be-married couple wanted. My brain ticked over, and I was instantly reminded of an online gift registry service called WhatWeWishFor.

Co-founded by a mate of mine, @jwswj, WhatWeWishFor is a relevant and practical solution for all couples looking to get married as it allows them to set up an online registry for any gift they want! :)

Here's my brief interview with WhatWeWishFor on what they are & what they do:

1. What is 'What We Wish For' all about?

WhatWeWishFor is an online gift registry service focused at the wedding market. Users create a personalised website that includes a registry listing all the gifts they want. Their guests then contribute money to those gifts. Users then withdraw the money and buy the items from where ever suits them. Here's an example.

2. When did 'What We Wish For' begin?

Kate, Jay and I started working on WhatWeWishFor in September 2008. After 9 very long months we launched on Friday 29th of May 2009.

3. What's your unique point of difference in the market?

We have a few differentiators which we believe put us well and truly above our competitors. These include:

  • Service -  We'll help guests create their sites and are available whenever they have questions.
  • Pricing - Many competitors hide fees by charging guests who make contributions. We won't do that.
  • Customer Experience - We spent 9 months making our tool simple to use so that our customers feel confident and comfortable.
  • Adaptability - We are learning and adapting our site everyday to make it better for our customers.

4. How big is your community?

We serviced over 2,100 customers in the first year of business. In the last 6 months payments through the site have increased by 390%. Over 4,000 unique gifts have been uploaded to the site.

5. Favourite customer/community-related story since launch?

We've had lots. But we have noticed a lot of people are listing puppies as gifts they'd like to receive. That's kinda cool!

6. What do you have in store for 2010?

Lots of new designs, ongoing amazing support for our customers & a couple of secret new features.

So if you're looking down the barrel of marriage any time soon, I highly recommend you check out WhatWeWishFor and play on their site.

@McDonalds 2.0 – The McCustomer Experience

McDonalds Checkout ChickTwo weeks ago, @jwswj and @dkeeghan brought me to McDonald's on Bourke St, Melbourne and introduced me to the 'new' in-store touch screen ordering system. Let me just say, I was thoroughly impressed - it's clean & simple, user-friendly, interactive, intuitive and fun.

In short, I had an awesome customer experience.

It's not new technology. But it's application is exciting and definitely game changing. Here's a quick video to wet the appetite.

What makes this so good?

  1. Order Accuracy What's the number one issue surrounding meal ordering? Order accuracy. How many times have you asked for a burger without pickles or mayo, only to have it returned with pickles or mayo or both? How many times have you ordered something extra, only to find out it's not in the bag? There's a disconnect between the customer's requirement, the clerk's interpretation and the chef's instructions.With this in-store kiosk, customers directly communicate their requirements (customised meals) to the kitchen. A customer who receives an accurately prepared order is a happy customer.
  2. Ordering Experience Customers interact with McDonald's products via imagery as opposed to text - large-sized images of each product are displayed on screen for users to select. There's tabbed navigation that organises the products into high-level categories - Favourites, Deserts, Drinks, etc. Smooth fading transitions and subtle animations are triggered whenever the customer interacts with the system, creating a seamless and somewhat perceived effortless experience. Simply, it makes you want to play more with the system (and hopefully order more?).
  3. Accessibility Firstly, the kiosks are physically accessible to short or wheel-chair bound individuals. Secondly, the User Interface (UI), predominantly consists of large icons, buttons and textual descriptions, ensuring technical accessibility.
  4. Less Queue Time Harry Balzer, VP for food market research firm NPD Group Inc stated: "It's about time and lines". Today we are looking for the easiest, quickest and most convenient ways of feeding ourselves. Why wait 5 minutes in a queue before placing your order when you can walk up to a kiosk, place an order and pick it up 2 minutes later? A customer who waits less is a happy customer.

So what's the McCustomer Experience?

For me, the McCustomer Experience is the harmonious operation of the 4 previously identified factors. I believe this is the case, because when you examine the 4 components through a collective lens (examining them as a group), they cover an end-to-end ordering process - from pre, during and post-order. The total McCustomer Experience is the sum of all of its working parts. As Christa Small, the McDonald's director who headed testing for this system, said:

"The customer perception is that it's a better experience. It's the perception that you have control over the process."

Now that you know of this new ordering system, go out and find one to play with.

Hit me back with a comment and let me know what your McCustomer Experience is like.

@MobiCity - Social Media Goodness

MobiCity Company LogoLast week, @MobiCity keenly took on a social media challenge proposed by a mate of mine, @jwswj, which in my opinion, has paid off for them.

On 10 May 2010, @jwswj, tweeted:

@MobiCity I think you should give @jymmysim a @HTC Desire for 1/2 price - What do you think? We'll promise to tweet positively about you!

Shortly after, @MobiCity responded with a poll - "500 YES votes and @jymmysim will get a HTC Desire for 1/2 price". The social media campaign was on.

How has this campaign paid off for MobiCity?

  1. MobiCity is a brand that listens By responding so quickly over Twitter, MobiCity brands itself as a company that listens to it's audience (not it's customers - but it's audience). This is an important distinction, as MobiCity sets brands itself as a community participant within the mobile industry, as opposed to an out-right sell-sell-sell retailer.
  2. MobiCity became noisy over Twitter Here's a graph of noise surrounding @MobiCity over the month of May. Notice the dramatic spike in noise on 10 May. The noise also seems to be denser (but only slightly) after the campaign's launch, compared to the period before the campaign.MobiCity May Statistics

    There is no proof that this increased online buzz has converted to increased  sales. But what it has achieved is increased the online promoter score - i.e. an estimate of the online chatter likely to lead to a recommendation.

  3. Increased Brand Awareness A work mate of mine, @chesterm8,  didn't know of MobiCity before this campaign. And neither did 20 or more of us across our Sydney and Melbourne offices. Now we all do. More importantly, now we all have a positive sentiment towards the MobiCity brand.
  4. Cheap marketing & advertising MobiCity paid approx AUD $350  for this campaign - and all they had to do was set up a poll, and monitor their Twitter stream. In no way could they have gotten the same amount of exposure or air time over the radio waves or over television.MobiCity effectively shifted their marketing effort onto the consumer (me), and in return, gained massive exposure over Twitter & Yammer as well as a new Facebook Group (thanks @jessnichols).

Next steps...

Just a couple of takeaway ideas which @MobiCity could consider for future social media goodness:

  1. Blog about the campaign
  2. Measure pre & post campaign noise
  3. Consolidate your channels & drive traffic back home Rather than managing two channels - a polling channel and a Facebook fan page channel, can you integrate both of them together? Perhaps run a poll via your Facebook Fan Page?
  4. Correlate campaign noise against customer inquires about specific products and product sales
  5. Diversify the product reviews on the blog - create a YouTube channel and post video-recorded product reviews

A big thankyou to...

This is my running list of people who have helped me out. I'm super appreciative of all of the votes and the RT's. I don't think I've left anyone out, but let me know if it have :)

Thankyou...

@jwswj, @dkeeghan, @c0uP, @robertsparis, @justintunbridge, @naomieve, @jessnichols, @marawlings, @thushanee, @andrewlitvak, @jamescutts, @timmackay, @MikiRei, @hsterin, @k8linton, @Kylie_Martin, @zander1979, @gkshortee, @cerrykean, @jamiepride, @leondoyle, @amandamli, @jGalliers, @markpollard, @rosshill, @haribilalic, @jyesmith, @deepdesignuk, @chesterm8, @tomsaunders, @jamhos, @haichenw, @mattieryan, @akiellor, @KittyHybrid, @thatpatrickguy, @StephChevassus, @seanboange, @inspiredworlds, @cyanogen, @artrlee, @akafatty, @dunsy, @yghalia @netshroud,@lfeuerstein,  @wittering, @ozdj, @rbyrnes

Retail e-commerce & PayPal in Australia

Over the past couple of weeks, I've immersed myself within the Australian retail e-commerce 'world'. I've dived into some high-level trends occurring in this field, and examined one specific payment vendor in particular - PayPal. Let me just say, this is one highly exciting space to be in right now.

I've rolled my thoughts into this SlideShare. Hope you enjoy it , and let me know what you think :)

Case Study: Jesus All About Life, Part II

Jesus All About Life Logo

This blog post contains recommendations for the Jesus All About Life campaign. Majority of these may appear as trivial and extremely obvious, but I believe they are the fundamental basics that individuals/groups/corporations have to get right if they wish to utilise the web technologies of today and more importantly, maintain an image of control and competence.

These recommendations, whilst focused on this specific campaign, are still highly relevant for everyone. They are also easily implementable :)

GENERAL RECOMMENDATIONS

  1. Think online. Not only is the Internet a cheaper medium to advertise on compared to traditional mediums (television, broadcast, print, radio), it also has far greater reach than any of them. It is a well-known fact that the Internet transcends local and even national communities, countries, cultures, time zones. One goal of Jesus All About Life Campaign is to increase the public’s awareness of Jesus. The internet is the perfect medium to assist in achieving this goal.

    Another reason for focusing on web technologies (as opposed to traditional medium)  is that there has been a mass movement from the traditional "old" media to the "new" media by the younger demographic of global society. A proportion of Gen X and the majority of Gen Y are less inclined to read physical print. Interesting fact: according to a study conducted by the Pew Research Centre, a tipping point occurred in early 2009 in America, where more individuals sourced their news online for free, than paid for it by buying newspapers and magazines. Putting one obvious reason aside (online news is free, for now at least), I think it is fairly obvious where the storage, retrieval and publishing of information is headed: online.

    I recommend the campaign continue using the web technologies used in the past campaign and  offer Foursquare, the geo-location service (not the ball game), as another platform to be utilised in future campaigns. I do not see much relevance in exploiting the mayor and badge models for a campaign of this nature. While these bread-and-butter features of Foursquare are proving invaluable for many businesses today, I offer that which is on the horizon - the Foursquare   Promotions Functionality. This new feature identifies nearby specials based on your location.

    What attracts me to this feature is that you are easily able to instantly increase your potential audience. No longer are you bound to static individuals who view the event information behind a computer screen. You are now interacting with the mobile users. Through a simple mobile data connection and being in the neighbourhood, individuals who may not have known about the event or campaign, can be accessed.

    This functionality is suitable for Jesus All About Life events, such as the free barbecues.

  2. Reconsider television as a campaign medium. From my research of the Jesus All About Life television advertisement, there has been mixed feedback regarding its reach and exposure. Some individuals had seen the advertisement on Channel 7, whilst others (including myself) had not. Considering this mixed response, I question the effectiveness of television as a medium for this campaign. Furthermore, considering the high costs associated with brainstorming, producing and broadcasting the advertisement, I question whether television should be part of the strategy in the next campaign.

    What I would like to see is the data of viewer behaviour when the advertisements were aired. Did viewers instantly flick away (a potential sign of television not being so effective) or did they watch the whole advertisement. Another trend I would look for in this data would be viewer behaviour towards subsequent showings of the advertisement after they viewed the first screening. Yes, this data can be mined for many other trends. I am only highlighting two , which I find particularly interesting.

  3. Reassess the print strategy. At the start of, and even during, the campaign, I observed several news articles informing about the theft or vandalising of banners and posters associated with this campaign. The printing costs of this media is extremely high, and instantly lost when this occurs. I recommend that the funds towards banners, posters and similar articles be minimised and/or channelled elsewhere within print media (such as providing more teaching resources to the involved churches) or elsewhere in other communication channels.

The following section details recommendations per channel/touch-point utilised in this campaign.

WEBSITE

  1. Become W3C Compliant. The World Wide Web Consortium (W3C) has a free, online mark-up validation service. Becoming W3C compliant is important as invalid mark-up can affect the accessibility of the site from users using older browsers, or mobile devices. Invalid mark-up has an even greater impact on disabled users who completely rely on screen readers. Whilst some screen readers and other assistive technologies have been developed to be more 'tolerant' towards invalid markup, its recommended to follow best practice and develop with standards and accessibility in mind. The W3c has published a Web Content Accessibility Guideline (WCAG) which explains how to make online content more accessible.
  2. Practice Progressive Enhancement. Progressive enhancement is a web design and development strategy that adopts a layered approach towards content and functionality. It assumes a fundamental belief that content will always be accessible to the user. The progressive enhancement comes in the user experience, which can be enriched through other means such as JavaScript.

    I believe progressive enhancement can be implemented on the Google Map widget, which is found on the homepage. When JavaScript is disabled, users are unable to access the functionality or data associated with this widget. I recommend that the data accessed by the widget be output to another page, to improve accessibility.

YOUTUBE CHANNEL

  1. One brand. Multiple Platforms. Campaign branding should be consistent and seamless irrespective of the platforms used in the campaign (website, Facebook, Twitter or YouTube). This not only reinforces the  image associated with the campaign, it improves user experience when bouncing between platforms.I recommend that the YouTube Channel be customised, to be more in-line with the website. I have listed the steps to achieve this below:

    i. Login > Click 'Account' Click 'Edit Channel' (see screenshot) ii. Click 'Channel Design' (see screenshot) iii. Customise your Channel (see screenshot) (An an example, I lifted the website background and temporarily used it as the background to my YouTube channel).

FACEBOOK FAN PAGE

I am unable to make any recommendations regarding this touch-point. The overall utilisation of the Facebook Fan Page is excellent. This channel is well maintained and the content published (photos, notes, events, etc.) keeps the audience constantly engaged.

The number of fans (approx. 22,100) is impressive, and I believe is a good sign of the campaign achieving one of its goals, i.e. "Get the churches in the advertising target area, active." Yes, it's highly likely that most of the fans are Christians, but here is one channel that unites individuals from across New South Wales and Western Australia, in one campaign for a common objective. Now that’s exciting!

I'm confident in saying that there is traction around this page - there is a healthy stream of wall posts and comments even to today (some 4 months after the campaign has finished). This may be one good indicator of the campaign's persistence and 'stickiness' within the general public.

TWITTER ACCOUNT

  1. Contextualise every link tweeted. It is important to provide followers with a summary of what the link is about. Rather than tweeting "http://bit.ly/1tXEnj", tweet: "Thanks for Summer & Friends [img]: http://bit.ly/1tXEnj" or something similar. This is more user friendly for your followers.
  2. Stick with one URL shortening service. This will make it easier to manage the analytics surrounding your campaign. Although, tracking statistics across multiple URL services is not that hard, it is less efficient. I have noticed that bit.ly and tinyurl have been used throughout the campaign, with a move towards bit.ly more recently. I recommend finding the URL shortening service that is easiest for your staff to use and stick with it. I am a huge fan of bit.ly as it smoothly integrates with the various Twitter clients I use (e.g. TweetDeckChromed Bird).
  3. Link back to your content. Rather than posting two links (one to the original source, and one to the JAAL Facebook page) for the same content, just link to your content, i.e. your JAAL Facebook Fan Page. This eliminates redundancy, and improves the readability of your tweets. More importantly, you're channelling your audience towards your content.

    Worried that this practice will artificially inflating statistics for your Facebook Fan Page? Despite the fact that there are not many tools in the market to measure traffic to Facebook Fan Pages (most are aimed towards traffic surrounding Facebook Applications), I have found an excellent resource that enables Google Analytics for Facebook Fan Pages.

  4. Screen/QA tweets. The following tweet is not user friendly: <object width="560" height="340"><param... http://bit.ly/poNy5

    If communication is occurring between two social platforms (such as Twitter and Facebook), check that the tweet has been published as intended. One can never go wrong with a bit of quality assurance (QA).

  5. Utilise screen real estate. There is ample amount of space on the Twitter page that can be better utilised. Currently, only the Jesus All About Life Logo has been posted on the background, but other details can also be published, such as: - A summary of the campaign - Website URL - Contact details (phone, email, mail address) - Facebook Fan Page name and URL - YouTube Channel name and URL

    The moral of the story: make it simple for new (and returning) users to access general information about the campaign.

  6. Be more conversational. Rather than constantly pushing content to the Twitter followers, engage with them more. Start conversations. Create connections. Maintain relationships.

That's all the recommendations I can provide for the Jesus All About Life Campaign. I may not have covered all of them, but I believe it is a fairly exhaustive list.

Let me know what you think.

Case Study: Jesus All About Life, Part I

Jesus All About Life Logo

Over the past weeks, I've been brainstorming topics to kick-start 2010 with. I won't list them but I'll say (to the relief of some) that I intend on harping less about social media and more about other 'things'. I'm not going to dump social media (a bad move, considering it's increasing dominance in the current online world), but I'll be mixing things up.

Having said that, I've selected this article from Mumbrella to christen my blog for 2010 (all puns intended). Why?

  1. The differentiation factor- Not many bloggers in the online strategy/advertising arena blog about religion. Why? Because it isn't sexy (or the trending topic)...or maybe there just isn't enough traffic (or dollars) in religion to attract enough attention. I mean what'd you prefer to blog (and read) about? God or Gowalla, and it's geolocation deliciousness?
  2. The takeaway - After digging into this campaign, I've hit on some insights, which I've personally benefited from, and which I believe are applicable for all organisations, great and small.

I intend on breaking up my analysis of this campaign into two blog posts. The first post will provide an overview of the campaign, and what I've learnt from the campaign. The second post will be a list of recommendations to the master puppeteers behind the Jesus All About Life Campaign, which can be implemented for JAAL 2.0 (if there will be such a thing).

The following sections provide a summary of the Jesus All About Life campaign. If you want to skip it, jump to the section titled "What have I learnt from this Case Study" and read on. The juicy stuff will be there :)

So what is Jesus All About Life (JAAL)?

The Mumbrella article has summed it up pretty well and a more detailed explanation can be found at the JAAL website, but here's JAAL in a nutshell:

  • It's a mass media movement (television, print, broadcast, internet) developed by Australian independent creative agency, 303.
  • The campaign ran from Sept 15, 2009 for 6 weeks, across NSW & WA.
  • The campaign is non-denomational - Anglicans/Baptists/Catholics/etc alike cooperate and work towards common goals.
  • Total media buy in : ~ $1.5 million

What were the campaign goals?

  1. Increase the public's awareness of Jesus (and what he said about life). (Note the goal was not to convert the public).
  2. Get the churches in the advertising target area, active.

What advertising channels were involved in this campaign?

I've identified 5 main channels:

  1. INTERNET
  2. TELEVISION
  3. PRINT MEDIA
  4. BROADCAST (RADIO)
  5. OTHER
    • Gen Y says Thankyou BBQ
    • Skywriting
    • Jesus Racing Team
    • City2Surf Jesus All About Life Team
    • Campaign Prize Giveaways (2 exclusive tickets to the Supercheap Auto Bathurst 1000)
    • Public Talks
      • Andrew Fisher, from Jesus Racing, talked to the detainees at the Reiby Juvenile Justice Centre.
      • Mark Scott's, Managing Director ABC, presentation to Christian business people.

This list has been generated from my own tracking of the campaign. A more detailed list of media mentions can be found in the JAAL Media Room, under the 'JAAL Media Monitor' section.

WHAT HAVE I LEARNT FROM THIS CASE STUDY?

  1. The traditional media marketing platform is evolving The August 09 Media Report (slide 2), details that Internet claimed the largest media coverage (33%), compared to other media channels: Newspaper (27%), Magazine (20%), Broadcast (18%) and Television (2%). I believe this is just one sign that the traditional media marketing platform is evolving , and there are two main reasons for it:

    i. The people (users) of today demand constant, poly-directional real-time engagement. Users require many channels of interaction with the content or platform they are dealing with. This type of interaction isn't as readily provided by traditional marketing means which tend to be more uni-directional. However, the Internet is able to support this communication model and this is what makes social media web technologies such as Twitter, YouTube and Facebook so popular. Don't believe me? According to Pete Cashmore, CEO of Mashable, real-time communication will only increase even more next year.This following statistic, which surprised me greatly, also supports my idea that the traditional media marketing platform is evolving: "60% of tv watchers in the USA have a laptop with them at the time." (via @markc at the Future of Technology in Entertainment Event, Sydney). Perhaps this is the start for a different approach to advertising, blending the real-time online environment with the time old television box. Perhaps this form of 'fusion advertising' will be even more effective than the advertisements that are purely designed for television or solely crafted for the Internet.

    ii. The internet can be leveraged at low cost.Twitter, Facebook, YouTube, etc.  involve no major initial/operational costs...unlike television and radio. Advertising space on the traditional channels are extremely expensive. Unless you have deep pockets to burn holes through, I'd consider advertising online.

  2. The public perpetuates publicity. Once the campaign is launched, the public will talk about it, no matter what. Whether it’s positive or negative, in the blogosphere or in the twitosphere, it will be talked about. This is important to remember because what it means is that all you need to do is to nudge your campaign into the public arena. The public will sweep it away. This means that the amount of time, effort and money thrown into manufacturing the marketing campaign really only needs to be condensed at the start. Once it’s out there, the campaign only needs to be monitored and measured.
  3. Most humans have memories like goldfish. I may be wrong in saying this, but I still believe, most humans (including myself) have memories like goldfish. Why do I believe this? We are bombarded with so many advertisements, to the point where only a low percentage of advertisements are actually remembered. These advertisements are what we call  'sticky' advertisements, i.e. campaigns that have impacted the audience so much so that they are still remembered even after the campaign's termination.I think it'll be interesting to listen and measure the traffic surrounding the 'Jesus All About Life' campaign, across different online channels (Twitter, YouTube, Facebook, blogs, discussion boards, etc) over the following months to see if the campaign has persisted after its operational period. The Mumbrella article referred to earlier was published approximately 4 months after the campaign terminated. Is this enough  show the campaign has persisted? No, most likely not. But it's pretty cool that Mumbrella picked it up. So...was the 'Jesus All About Life' campaign a 'sticky' campaign?
  4. Budget is a limiting factor, only if you let it so. This point may be slightly contentious, but I'm going to throw it out there. If there's one thing we can takeaway from this case study, it's that budget isn't always proportional to campaign success. 303 has done a remarkable job in delivering a campaign that is on par with some of the industry's best. This statement bares even more weight when you consider that the subject matter, Jesus, is a topic that isn't easy to sell. I personally believe that using a low/tight budget as a reason for a failed/unsuccessful campaign is one excuse for poor creativity. This statement, I believe, is extremely relevant to the online industry, where web technology can be utilised at minimal cost. As such, the real limiting factor is what you can do with the technology, i.e. your creativity. As I said...a point that's slightly contentious :P

Well this basically wraps up Part 1 of my case study on the Jesus All About Life Campaign. I'm keen to hear what others have to say on the matter, and even on some of the ideas I've raised.

Stay tuned for Case Study: Jesus All About Life, Part II, where I'll be making some recommendations that are economic, realistic and easy to implement.